Removing no show/cancelled booking
D
Dan
When it comes to a customer not showing for a booking or cancelling a booking, the only way to do this is to tender payment (obviously with zero sale/cost). This then shows the booking as completed on the scheduler, implying that a service/sale was made.
It would be better to be able to cancel the booking, however, to mark it as cancelled or as a no show, in order to highlight them. This could be done using a different colour and not including the $ symbol showing a completed sale.
D
Dave
We tender ours out as either 'Workshop Refusal' if the the bike arrived and work was declined, or 'No Show' if they don't turn up. This then keeps a record of any notes on the job. It also allows us to track the number of 'No Shows' over a year along with the refusal rate on jobs.
Handy to also say to a customer 'Oh, I see you failed to make the last 3 workshop appointments we booked for you'!