Workshop Module 2 - Booking in jobs switching from POS to Workshop Module
David Brown
During the recent webinar discussing the Workshop Module 2 it was advised that jobs couldn't be booked in separately and you would need to switch between POS, and the Workshop module to do so. We have multiple work booking calls coming in and sometimes multiple customers that we need to tender off on POS, so not having a standalone workshop module will not work for us. All our staff need to be able to take bookings on different computers in the workshop and having to buy multiple licenses for our business is not an option. Will you be making the workshop module standalone at any point?
T
Tony Moffa
This is the same for us, we have over 1000 jobs booked in for the next 2 years as we operate on a 'Scheduled Service Plan' basis for clients, this we are constantly doing admin management for bookings and we can't justify more license cost, it's already at the top end for us. Would be good to have a solution.
Neil McQuillan - CEO Citrus-Lime
David,
As we don't license the workshop module per user, and the same with POS (only per transaction point), as such this is a commercial headache for us. What might work for you as a commercial model?
Neil
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Tony Moffa
Neil McQuillan - CEO Citrus-Lime I see you didn't get a reply to this. Just to say, we would be happy to pay a little more to have an extra license/POS till for admin Jobs but again, like David we can't justify the full cost for just admin/booking in jobs. Something like £10 per month for a license for Back Office to enable us to book in jobs, create sales orders, quotes etc and for this, would be happy as a compromise to not be able to 'tender' anything on this till. Hope that helps.
Neil McQuillan - CEO Citrus-Lime
Tony Moffa it defiantly does, thank you. I really value you chipping in here.
We’ve always resisted a per user type license but there is an active debate here about this thread. Not sure if we can square the circle but we are certainly talking about it, the idea of a lite license is interesting. The simple option is to move the workshop from site to user licensing but I’m not keen I like that any user can look at the workshop job list same as the back office.
There are comments on our competition above and whilst it’s correct that you can create jobs anywhere we don’t enforce the use of CitrusPay with our POS users and our price increases are capped at inflation whereas they’ve ran and are planned to run much higher ( from statements to the stock market they are targeting 14% per annum per customer).
There is also no real workshop module, just works orders.
Just for balance of cause my view is hardly impartial 😀