'Ask A Question' Improvements
complete
L
Leonie
I have been looking into the 'Ask A Question' Button. It looks like it works well for the customer to ask us a question, however we are not notified when a question has been asked. Some kind of notification would be beneficial so we can reply to the question ASAP. Even if this is just a red circle with the amount of questions so that we know to check on this page.
Also, we have tried to reply to a question but the customer was not notified of our answer. Is there a way our answer can be emailed to the customer so they know we have replied. Not all questions we will want to activate the response to as i can see customers asking questions that don't just regard that product therefore we do not want to leave a confusing response, but it would be beneficial to send a private message to the customer.
Are these doable changes?
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Ben Kippax
closed
Ben Kippax
Hi all
I've raised a development task for the following ...
- "Also, we have tried to reply to a question but the customer was not notified of our answer."
The following is not doable/won't be progressed ...
- "Is there a way our answer can be emailed to the customer so they know we have replied. Not all questions we will want to activate the response to as i can see customers asking questions that don't just regard that product therefore we do not want to leave a confusing response, but it would be beneficial to send a private message to the customer."
- The customer must provide contact details whilst asking the question, so emailing directly/calling would be the solution here, if you do not want to respond globally to a question.
H
Highland Bikes Admin
Leonie This request already exists Amy and is in the planning stages. https://citruslime.canny.io/ecommerce-website/p/faq-alerts
H
Helen Gadbury
Highland Bikes Admin: the alert is yes but the auto reply to a customer when you’ve answered doesn’t appear to, we email the customer separately as a work around but that’s doubling up on something that could be automatic!