Hi There, we have encountered issues with web bookings where we get no shows. This messes up our scheduling and staffing levels, although this is meant to be the date of drop off and not the work, customers often see this date as the date for the work to be carried out as mentioned in a previous post. My suggestion would be a if were able to charge a reservation fee or deposit we could then refund this at the point of collection by taking off the bill after the service work is completed. My feeling is that this would drastically reduce no shows, and worst case compensate us for the time lost if they do no show.
