We have had our new Citrus-Lime website for a number of weeks now but still unable so sort the mail service for large letters. We have been told that new services will only be implemented if they are popular on here. We are looking for Tracked, signed, and compensated services The update we have gotten from Royal Mail is as follows The Royal Mail 24/48 standard service is CRL. This is added to almost every customer’s account. The codes RM1 and RM3 that your integrator is requesting are live service codes, but I have not come across them before. Across our business accounts, there are apparently only four companies with these services on their account. This service will not offer compensation for loss or damage, or tracking, only a scan on delivery. Can we please add more services to the integration. Tracked, signed, and compensated I would expect to be standard and not the exception to the rule for large letters. Thanks Nick
