Cloud Merchant Tools

It would be really useful for us to be able to update supplier lead times (days delay) in Cloud MT rather than having to contact the Helpdesk. There is the obvious one around Christmas and holidays where this needs updating frequently, but also we want to more frequently update it to the most realistic current times the suppliers can deliver in. The more accurate we get this the less CS queries we receive and the shorter we get it the conversion rate increases, so it is an important focus for us. From a screenshot I have seen it looks as though a page already exists that Citrus can view with all the lead times on.

When we are reducing prices of items in-stock to sell through that we no longer require, we also need to be able to block SIM stock for this list incase it's still available to order from the supplier still. Currently, you cannot do this from a list of lookup codes, and individually searching for the item and ticking a box isn't quick enough for this. Please can this be an option?

It is never a good idea to tell a lie to a customer. Please REMOVE the line "All of your items are available for immediate collection from your chosen Collection Location." It is causing issues - regardless of your blue text that you customise for us further down, the customer sees the top line ... it does not make sense. In your desire to be helpful you are causing un-necessary conflict with our customers. Please either remove or make the text customisable. The best action would be to say they will receive an email with invoice attached when the order is ready to collect. Thanks Simon

There is currently no way to access a list of settlement batches that can be reconciled with the amounts the merchant bank receives and deposits. This functionality exists in Sagepay/Opayo and is crucial for our accounts department for reconciliation. Attached is a screenshot of the screen.

There are no sales reports for retailers with several ecommerce stores attached to their Cloud POS group. Whilst it's possible to look at ecommerce sales, it is not possible to see which site they are placed on, this makes understanding what is occurring on each site difficult.

I've struggled since we started using Citrus Pay in store to match payments into my bank with Z reads as the fees are automatically deducted so the values don't match. A report similar to the "payouts" in Cloud MT which breaks down how payouts have been calculated would be ideal and make banking 100 times easier without me having to bother the help desk.

At the moment there is no way for our CS team to be able to inform a customer which card they used (or are refunding to). In SagePay/Opayo it showed the last 4 digits of the card that was used. Can this be added to the More Info section.

I have been looking into the 'Ask A Question' Button. It looks like it works well for the customer to ask us a question, however we are not notified when a question has been asked. Some kind of notification would be beneficial so we can reply to the question ASAP. Even if this is just a red circle with the amount of questions so that we know to check on this page. Also, we have tried to reply to a question but the customer was not notified of our answer. Is there a way our answer can be emailed to the customer so they know we have replied. Not all questions we will want to activate the response to as i can see customers asking questions that don't just regard that product therefore we do not want to leave a confusing response, but it would be beneficial to send a private message to the customer. Are these doable changes?

We want to start utilising star buys more in our strategy but there are a couple improvements which I think would make it considerably easier to use. Dashboard – currently there is no way in MT to view all star buys, active or unactive, and be able to edit them, deactivate them etc. – If we’re going to use them more, we’ll need to be able to manage them as well as we can manage everything else in MT. Facet Filters – when making star buys I know the product on deal is set via facet filters, but the fact that the initial product to purchase to get a deal has to be manually selected is not very useful for making star buys an on-going thing. For example, if I set up a star buy which is initiated by adding a Carhartt jacket on a current season code, I can select all current Carhartt jackets and make the star buy, however the next week we may upload another 10 carhartt jackets – now these 10 aren’t on the star buy. I’d recommend making both the initial product and the deal product available to set up using both filters AND manual selection, for the sake of versatility. Cheers!

Can this please be looked into? Now the payment system has been integrated into CloudMT, all customer service staff need access to CloudMT. It doesn't make sense for customer service staff to now have access to eCommerce data and bulk wizards.