eCommerce Website

Price match is not a feature present on the modular platform, but it was a long-standing feature prior to this. Its implementation wasn't our best work and there have been a handful of Canny topics asking for improvements/fixes (some of which I cannot find). I'd be keen to understand what our customers thought about price match. E.g. if it was ever used in a meaningful way, what features you felt were missing from it that perhaps prevented it from being used more (or more effectively/efficiently)

We are having multiple emails per day from customers that receive our product review email but have not received the order yet. Our customer service team tell me this is becoming a real problem and that customers are either getting confused as to why they have received the email or thinking that perhaps the order has been despatched and they have missed it. This may be pre-orders or other items with long lead times that go over the days set between a customer placing the order and when a review email is automatically sent out. I have requested this several times before Canny but wonder whether the system is any closer to being able to recognise the order as being despatched (transacted in POS). If it could do this then the rule for the emails could be set to go out X amount of days following despatch (not order date).

Can this option be added to the Coupons facility? There is currently the option to set a Coupon as 1 time use. However, we would like the facility to send out a single coupon but set it so that each customer can only use this once (based on email address).

I have noticed that Collection pages have a strange formatting issue where the title is pulled in twice, one at the top of the page and one at the bottom below the filters. I saw that they have been given H1 & H2 tags so I presume that is the reason they are repeated, however i'm not sure it's best practice to have a H1 & H2 which is exactly the same. It would be great to have control over both the H1 and the H2 to allow different wording and also improve the slightly strange positioning.

On our current site we display a filter collection repeater on the basket page to gain add on sales (i.e. "Don't forget these essentials...") with a range of low value items. This works really well for increasing basket spend and increasing volume sales of low value items. We have been told this feature is not available when moving to modular. Can this be developed?

I'm looking on our site for a new pair of road shoes (for myself) and found the ordering of the sizes difficult to navigate since it jumps around - it does go sequentially for a bit and then changes. See attached screenshot

Bread crumbs are currently located at the bottom of the Find and filter pages which is fine from and SEO point of view. However from the point of view of the user they would be more useful at the top of the page to help navigation.

Matrix items with variable price options currently have "from" in front of the price on the product detail page, but NOT on search results and facet pages. Would it be possible to add this?

On the Stock & Sale filter options that customers see on the website could an option for excluding items that are "Warehouse Only" be added. This will be useful when it is important to find items that are either available for immediate despatch or available in store. Our team uses our website as a sales tool when serving customers and have often commented that this would be useful.

When a click and collect order is placed with Finance, there is nothing on the order confirmation email to state which store the order is to be collected from. We understand that this is due to the delivery and billing address needing to be the same on a finance order, however we need the customer to be able to see that the order is for a specific store and to have the collection store address somewhere on the order confirmation. This creates a large amount of customer service queries where customers think there has been an error and call to check it is not going to be delivered.